PRIVACY AND SECURITY POLICY | POLICIES REGARDING THE PERSONAL DATA PROTECTION LAW

All services provided in our store belong to YILDIZ ÇELİK SAN.TİC.LTD.ŞTİ., and are operated and managed by our company. In all texts on the site, YILDIZ ÇELİK SAN.TİC.LTD.ŞTİ. may be referred to as "Store" or "Company." The Company may collect personal data for various purposes. Below, it is stated how and in what way the collected personal data is gathered and protected. By filling out membership or various forms and surveys on our store, members provide some personal information about themselves (such as name-surname, company information, phone number, address, or email addresses), which is collected at the request of the user. The Company may send campaign information, details about new products, and promotional offers to its customers and members periodically. Our members can choose whether or not to receive such information during registration and later modify this preference in their account information section after logging in or notify us via the link in the notification email. Personal information electronically transmitted to our store by our members during the approval process via our store or email will not be disclosed to third parties beyond the purposes and scope defined by the "User Agreement" we have with our members and will not be used for any third-party data collection purposes. Our company may refer to this information to quickly resolve any problems or disputes related to the provided service. It may also be used to identify users generally and collect broad demographic information. The Company cannot use the requested information outside the purposes and scope defined by the Membership Agreement for direct marketing by itself or in collaboration with other parties. Personal information may be used to contact the user when necessary. Information requested by our company, information provided by the user, or transaction details related to our store may be used by our company and its partners for statistical evaluations, database creation, and market research outside the scope and purposes defined in the "Membership Agreement." Our store is committed to keeping confidential information strictly private and confidential, considering it a duty of confidentiality, and taking all necessary precautions to maintain confidentiality, prevent unauthorized access, or disclosure to third parties.

CREDIT CARD SECURITY

The Company prioritizes the security of credit cardholders who shop from our websites. Your credit card information is never stored in our system. The card payment process is not handled through the site but is securely directed by Iyzico / Ipara payment systems. There are two things to check to ensure you are on a secure site when entering the transaction process. One is a key or lock symbol located at the bottom of your browser. This indicates that you are on a secure internet page, and all your information is encrypted for protection. This information is only used in accordance with the instructions you provide during the sales transaction. Credit card information used during shopping is encrypted and sent to the relevant bank for verification via the 128-bit SSL (Secure Sockets Layer) protocol, independent of our shopping sites. If the card is approved for use, the shopping process continues. Since we do not view or record any card details, it is impossible for third parties to obtain this information under any circumstances. The reliability of payment, invoice, and delivery address details for online credit card orders is checked by our company against credit card fraud. Therefore, to proceed with procurement and delivery for first-time orders from our shopping sites, the accuracy of financial and address/phone information must first be verified. If necessary, the credit cardholder or the relevant bank may be contacted for verification. Only you can access and change all the information you provided during membership registration. As long as you keep your login details secure, it is impossible for others to access or modify your information. During the membership process, actions are performed within a 128-bit SSL security zone, which is an international encryption standard that is nearly impossible to break. Online shopping sites with a customer service line, clear address, and phone information are preferred more today. This allows you to obtain detailed information on all issues and assess the reliability of the company providing online shopping services.

Note: We recommend ensuring that an online shopping site includes the company’s clear address and phone information. If you are shopping, note all the contact details of the store before making a purchase. If you are unsure, confirm by calling before making a purchase. All our online shopping sites clearly state our company's details and location.

THIRD-PARTY WEBSITES AND APPLICATIONS

Our store may provide links to other websites. Our company is not responsible for the privacy practices and content of sites accessed through these links. Advertisements published on our site are distributed to our users via our advertising partners. The principles of this Privacy Policy apply only to our store and do not cover third-party websites. The Company may disclose user information to third parties within the legal framework in the following limited cases:

EXCEPTIONAL CASES

These situations are limited to:

Complying with obligations imposed by applicable legal regulations, including laws, decrees, and regulations issued by authorized legal authorities.
Enforcing the provisions of the "Membership Agreement" and other agreements made with users.
Responding to official requests from authorized administrative and judicial authorities within the legal process.
Providing information when necessary to protect users’ rights or security.

EMAIL SECURITY

When sending emails to our Customer Service regarding any order, never include your credit card number or passwords. Information in emails can be viewed by third parties. We cannot guarantee the security of information transmitted via email under any circumstances.

COOKIES

The Company may obtain information about users visiting our website and their website usage through technical communication files (Cookies). These small text files are sent to the user's browser by a website and stored in the main memory. A technical communication file facilitates the use of the Internet by storing the site’s preferences and status. It helps obtain statistical information about how many people visited the site, for what purpose, how many times, and how long they stayed. It also helps dynamically generate advertisements and content for users. The technical communication file is not designed to collect data or any personal information from the main memory or email. Most browsers are set to accept technical communication files by default. However, users can configure their browsers to prevent technical communication files from being received or to receive a warning when such files are sent.

YOUR RIGHTS

Under Article 11 of the Personal Data Protection Law No. 6698, visitors have the right to:

Learn whether their personal data is processed,
Request information if their personal data has been processed,
Learn the purpose of data processing and whether it is used in line with that purpose,
Know third parties to whom personal data is transferred domestically or abroad,
Request correction if personal data is incomplete or incorrect and request notification of such corrections to third parties to whom the data was transferred,
Request deletion or destruction of personal data under specific conditions and request notification of such actions to third parties to whom the data was transferred,
Object to an outcome arising from exclusively automated processing,
Request compensation if personal data is unlawfully processed and causes damage.