Frequently Asked Questions

How Can I Place an Order?

You can place an order on our website using a credit card or bank transfer/EFT.

Can I Order Without Registering?

Yes, you can place an order quickly without registering. However, we recommend registering for easier tracking.

Does Dekofis Share My Personal Data?

Dekofis does not share any personal data with third parties. This is stated on our "KVKK" page.

Can I Get a Corporate Invoice?

Yes, your invoice will be issued as an e-invoice or e-archive. Please ensure you enter your VKN and other details correctly when placing the order.

Is Cash on Delivery Available?

Cash on delivery is not available.

Which Shipping Company Delivers My Order?

Orders are shipped via Aras Cargo. Depending on the region and conditions, different courier companies may be used.

Do Products Have a Warranty?

Yes, our products are covered by a 24-month warranty against workmanship and material defects.

Can I Return a Purchased Product?

You can return your purchased product by contacting our customer service following the return policy.

When Will My Refund Be Processed?

Once the returned product reaches our company and is inspected, the refund will be processed within 1-3 business days.

Can I Pick Up My Order from Your Store?

Yes, you can visit our store at Yukarı Dudullu Mahallesi "Modoko Furniture Manufacturers' Site, 5th Street No:15 /A 34775, Dudullu/Ümraniye/Istanbul" to examine and collect your order. Please confirm stock availability via our WhatsApp line: 905 55 037 94 94.

When Will My Order Be Shipped?

Orders are usually shipped within 1-5 business days.

Can I Assemble the Product Myself?

Our products include assembly guides. You can visit our "YouTube/Dekofis" page for product introduction & assembly videos.

For issues not covered on this page, such as broken products, lost shipments, product availability, or lost invoices, please contact our 905 55 037 94 94 WhatsApp line.